Section 3 of 8
How you were sold
The sales process itself is often the source of the violations we surface.
How did the sale happen? *
Choose one…
Door-to-door / uninvited home visit
Home visit after online lead
In-store or event / fair
Fully online / no in-person contact
Referred by neighbor or friend
Other
Sales rep name (if known)
Language of the sales pitch *
Choose one…
English
Spanish
Other
Was a translator or interpreter used?
Choose one…
No
Yes — professional interpreter
Yes — family member interpreted
Yes — sales rep interpreted
Was the written contract given to you in the same language as the sales pitch?
Choose one…
Yes
No — sales was Spanish, contract was English
No — sales was another language, contract was English
Not sure
Section 4 of 8
What you were promised
Everything a salesperson said is fair game — even if it isn't in the written contract.
Add any promise or claim we missed:
Section 5 of 8
What actually happened
The gap between promise and reality is the case.
Is your solar system currently active and connected?
Choose one…
Yes — producing power
Yes — but underperforming
Installed, not yet activated
Never installed
Removed / uninstalled
How does your actual electric bill compare to what was promised?
Choose one…
Much better than promised
About the same as promised
Slightly worse than promised
Much worse than promised (paying way more than expected)
I still have both a solar payment AND a full electric bill
Have you started making payments on the solar loan / lease?
Choose one…
Yes — current, no missed payments
Yes — but I’ve missed one or more
Yes — behind and in collections
No — not yet started
No — refused to pay
Anything else that’s off — performance, communication, hidden fees?
Section 6 of 8
What you’ve tried so far
This helps us tailor the demand letter and complaint templates.
Section 7 of 8
Upload your documents
Required: your solar contract. Strongly recommended: loan agreement, addendums, utility bills (6–12 months), any sales materials or written communications. The more you upload, the more comprehensive the report. Max 10MB per file. PDF, JPG, PNG, or DOC formats accepted.
Section 8 of 8
Notes & authorization
Almost done. A few final items so we can start immediately.
Anything else we should know?
Preferred contact method for the report delivery *
Choose one…
Email only
Email + phone call before delivery
Email + text notification